John P Hayes:
Unfortunately, one of many quirky things about me is that I do care! I care because as a marketer franchising has been my specialty for the past 30-plus years. I first learned about franchising in 1979 when I didn’t even know how to spell the word, let alone explain it. Shortly thereafter I wrote “Franchising: The Inside Story,” the first book about how to buy a franchise. Since then I’ve written several books and countless articles about franchising for media worldwide.
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