Saturday, March 23, 2013

Hotel concierges share experiences


No matter how ‘insane’ your request is, chances are that if you are staying at a leading hotel, the concierge would make sure that your wish comes true.

“Working in this part of the world is not really easy. You have travellers here who are highly affluent and highly demanding,” says Charles Ferrer, who is the chief concierge at the five-star H-Hotel Dubai and president of Les Clefs d’Or UAE.

Ferrer said the weirdest request he ever had to fulfill was by a European guest, who demanded that he arrange a camel to pick his girlfriend from the airport. The difficulty was in getting the permissions from the municipal authorities and to make sure the dung left over by the camel is cleaned up. “It was weird, but we made it happen,” he said.

Randy Santos, chief concierge at Intercontinental Doha, and founder of Qatar Concierge Society, said arranging a camel ride is easy compared to the bizarre request he once got. “One of my guests insisted that he wanted to take a baby camel back home in Europe for his little niece,” he said. In the end, he managed to convince the client for a stuffed toy camel instead.

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